It is with great pleasure to share the tapestry of my life's journey, a narrative woven with the threads of technology, business, and philosophy.
From the circuit boards of electronics to the philosophical implications of artificial intelligence, each chapter of my career has contributed to the mosaic of experiences that define who I am.
Allow me to take you on a voyage through the milestones that have not only shaped my path but also fueled my passion for innovation and the relentless pursuit of knowledge.
The Customer Experience-based View (CXBV) Model
Case Studies
Across 3 Industries
Key Capabilities
Identified
The Customer Experience-Based View (CXBV) model is based on the results of doctoral research that combines insights from experts across various industries and diverse countries, creating a rich tapestry of knowledge that elevates the research to new heights.
The CXBV model has been rigorously tested with a number of organizations to enhance their customer experience, demonstrating the pivotal role of AI in driving innovation and personalization, ultimately transforming the way businesses engage with their customers and meet their evolving needs.
Case Studies
Across 3 Industries
Key Cap abilities
Identified
Experience Management (XM) Solutions are comprehensive services aimed at improving experiences for customers, employees, and stakeholders. Built on the CXBV framework and six key pillars, they integrate design thinking, agile delivery, and data insights. Focus areas include CX, BX, PX, and EX—ensuring connected, data-driven improvements across all experience dimensions.
Whether you're an instructor looking to inspire and share your expertise, or a student eager to learn from industry leaders, we have something for you.
To stay competitive in today’s fast-evolving job market, you must track future trends — that’s why we offer these specialized courses for a brighter future.
Online Courses
Expert-Led Courses
Years of Expertise
Success Stories
Uniquely pursue emerging experiences before liemerging content. Efficiently underwhelm customer directed total linkage after B2C synergy. Dynamically simplify superior human...
Read More
Uniquely pursue emerging experiences before liemerging content. Efficiently underwhelm customer directed total linkage after B2C synergy. Dynamically simplify superior human...
Read More
Globally cultivate ubiquitous growth strategies before team building users. Dramatically transform effective internal or "organic" sources for economically sound e-services....
Read More