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Empowering Professionals and Uplifting Businesses through Transformative Training and Advisory

Unlock the power of CX & Experience Management to drive business success.

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My Story

Dr. Abed Kasaji brings over two decades of expertise across multiple disciplines

It is with great pleasure to share the tapestry of my life's journey, a narrative woven with the threads of technology, business, and philosophy.

From the circuit boards of electronics to the philosophical implications of artificial intelligence, each chapter of my career has contributed to the mosaic of experiences that define who I am.

Allow me to take you on a voyage through the milestones that have not only shaped my path but also fueled my passion for innovation and the relentless pursuit of knowledge.

The Customer Experience-based View (CXBV) Model

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Case Studies
Across 3 Industries

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The CXBV Model

Revolutionizing Customer Experience Through AI and The CXBV Model

The Customer Experience-Based View (CXBV) model is based on the results of doctoral research that combines insights from experts across various industries and diverse countries, creating a rich tapestry of knowledge that elevates the research to new heights.

The CXBV model has been rigorously tested with a number of organizations to enhance their customer experience, demonstrating the pivotal role of AI in driving innovation and personalization, ultimately transforming the way businesses engage with their customers and meet their evolving needs.

about

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Case Studies
Across 3 Industries

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Key Cap abilities
Identified

Testimonials

Real success stories from our clients

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"I would like to express my sincere appreciation for the professionalism and dedication demonstrated by the team. Their expertise, attention to detail, and commitment to delivering quality work truly set them apart."

Mahmoud. M

GM, Horizon of Digital Innovation
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"It was a great experience from the very first moment. You can immediately recognize their professionalism and dedication to their work."

Ahmed. Y

Technical Director, Golden Track

Blog

Latest updates and industry insights

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How Do Our Ontological Philosophical Stances Shape Our Understanding of Customer Insights to Better Enhance Customer Experience in the Age of AI?

How Do Our Ontological Philosophical Stances Shape Our Understanding of Customer Insights to Better Enhance Customer Experience in the Age of AI?

Understanding customer insights is crucial for strategic decision-making within organizations, serving as a vital tool for managers to assess customer...

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